Order Cancellation


All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours.

Please note: Once the packaging and shipping process has started, it can no longer be canceled.

If you are approved for a refund, then your refund will be processed, and refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact us at support@coolomg.com when you meet any questions, and we will help you to solve those questions.